Shipping Policy

Last Updated: October 21, 2026

nuvyrenn is operated by Wenzhou Hangyun Network Technology Co., Ltd.

This policy explains our shipping destinations, processing times, shipping charges, delivery estimates, tracking, and assistance with delivery issues.

1. Shipping Destination

We currently ship to addresses within the United States only.

Available shipping methods are displayed at checkout based on your delivery address. Please ensure your address is complete and accurate before placing an order.

2. Order Processing Time

Orders are generally processed within 1–5 business days after payment confirmation.

Business days exclude weekends and public holidays. Orders placed outside business hours begin processing on the next available business day.

Processing includes order review, preparation, and packing. Processing time is separate from shipping transit time.

If a significant processing delay affects your order, we will contact you using the email address provided at checkout.

3. Shipping Methods, Fees, and Delivery Estimates

All amounts below are in USD.

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery After Dispatch
Standard Shipping	Below $39.00	$2.99	10–20 business days
Free Standard Shipping	$39.00 or more	Free	10–20 business days
Express Shipping	All eligible order amounts	$6.99	5–10 business days

Free shipping applies to Standard Shipping on qualifying orders. Express Shipping remains a paid option, including for orders of $39.00 or more.

Available shipping methods and the final shipping charge are displayed at checkout before payment.

Delivery estimates exclude the 1–5 business day processing period and are not guaranteed arrival dates. Carrier operations, weather, holidays, customs procedures, and transportation disruptions may affect delivery.

4. Order Fulfillment

Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.

The shipping origin may differ from our registered business address. Orders may involve international transportation before final delivery within the United States.

Items may be shipped separately depending on availability and fulfillment arrangements. If your order is split into multiple shipments, you will not be charged additional shipping fees beyond the amount agreed at checkout.

5. Shipping Confirmation and Tracking

After dispatch, we will send a shipping confirmation email with tracking information when available.

Tracking updates may take additional time to appear after the carrier receives and scans the package.

Please ensure your checkout email address is correct and check your spam or junk folder if you do not receive an update.

If you have not received a shipping update after the usual processing period, or tracking remains unchanged for an extended period, contact service@nuvyrenn.com with your order number.

6. Delayed or Lost Shipments

If your order has not arrived by the end of the estimated delivery window, tracking has stopped updating for an extended period, or you believe your package is lost, please contact:

Email: service@nuvyrenn.com

Please include:

• Your order number;

• The email address used during checkout;

• Your tracking number, if available;

• A description of the delivery issue.

We will review the shipment and investigate with the carrier or fulfillment partner where appropriate.

If a package is confirmed lost, we will arrange an appropriate resolution, which may include a replacement or refund.

If tracking shows “delivered” but you cannot locate the package, check your delivery location, household members, and any carrier delivery notice. If the package remains missing, contact us for assistance. A “delivered” tracking status does not automatically prevent us from investigating your request.

7. Incorrect or Incomplete Addresses

Please review your shipping address before completing payment.

If you need to correct an address, contact service@nuvyrenn.com as soon as possible with your order number and complete corrected address.

We will make reasonable efforts to update the address before shipment. Changes cannot be guaranteed once processing, fulfillment, or shipment preparation has started.

If an incorrect address supplied by the customer results in a returned or undeliverable package, we will explain the available options and any applicable reshipping charges before arranging another shipment.

If the delivery issue results from our error, we will arrange an appropriate resolution at no additional cost to you.

8. Damaged, Incorrect, or Incomplete Deliveries

If your order arrives damaged, contains an incorrect item, or is incomplete, contact service@nuvyrenn.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and relevant photos of the product and packaging where available.

We will review the issue and arrange an appropriate replacement, refund, authorized return, or shipment of missing items under our Return & Refund Policy.

You will not be charged additional shipping costs necessary to correct our fulfillment error or a qualifying product defect.

9. Order Changes and Cancellations

Contact us promptly if you wish to change or cancel an order.

Requests depend on the order’s fulfillment status and cannot be guaranteed once processing, packing, or shipment preparation has started.

If we successfully cancel your entire order before shipment, we will refund the amount paid, including any shipping fee, to your original payment method.

Orders that have already shipped generally need to follow our return process after delivery. Please review our Return & Refund Policy for full details.

10. 180-Day Free Returns

Our 180-day free return service applies to eligible orders delivered within the United States, regardless of whether you selected:

• Free Standard Shipping;

• Standard Shipping;

• Express Shipping.

You must request a return within 180 calendar days after delivery. For personal-preference returns, products must be unused and in their original condition, with original packaging and accessories where applicable.

Contact us before sending an item back. We will provide a prepaid return label or another return shipping arrangement paid for by nuvyrenn.

Free return shipping does not automatically include a refund of the original outbound shipping fee. Please review our Return & Refund Policy for eligibility, refund amounts, and processing times.

11. Business Information

Brand Name: nuvyrenn

Company Name: Wenzhou Hangyun Network Technology Co., Ltd.

Website: nuvyrenn.com

Business Address: 3rd Floor, Cangzhongyi Technology Building, No. 288 Tongfu Road, South of Huancheng North Road, Lingxi Town, Cangnan County, Wenzhou City, Zhejiang Province, China

Customer Service Email: service@nuvyrenn.com

Customer Service Phone: +86 0577-68705333

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM China Standard Time (UTC+8)

nuvyrenn is operated and managed by Wenzhou Hangyun Network Technology Co., Ltd.